The Window and Door Crew Scarborough Keeps Calling Back

Sometimes a wall reveals rot or water damage only after the old window is removed, especially in older Scarborough homes. When that happens, we stop and show you exactly what we found before doing anything further. Minor rot around the opening is typically repaired as part of the install at a fair added cost, which we confirm with you first. We never just cover up a problem to keep the schedule moving, and you won't see a surprise charge for it after the fact.

Yes, if another licensed, insured company gives you a written quote for the same product and scope of work, bring it to us and we'll do our best to match it. We ask to see the competing quote in writing so we're comparing the same materials, warranty, and installation standard, not a lower-grade product at a lower price. It's a straightforward comparison, not a negotiation, and we're upfront if a quote simply isn't comparable to what we'd install.

Usually, yes. Once your products are manufactured, typically three to five weeks after your order, we book the installation date directly with you rather than assigning one automatically. If you need the work finished before a holiday, a move-in date, or a family gathering, tell us early in the process so we can plan the manufacturing and crew schedule around it. We can't guarantee a date that falls before materials are ready, but we'll work to get as close as possible.

Very little. Wiping down the frames and glass a few times a year keeps vinyl and fiberglass looking new, and an occasional check of weatherstripping and hardware catches small issues before they become bigger ones. Moving parts like hinges, rollers, and locks benefit from a drop of lubricant once or twice a year. We walk you through basic care specific to your products on install day, so you're not guessing at what applies to your particular windows or doors.

Yes, this comes up often in Scarborough's older housing stock, where original openings don't always match today's standard sizes. Every window we install is custom-built to the exact measurements of your opening rather than pulled off a shelf, so an unusual size or an out-of-square frame isn't a barrier. During your in-home visit, we measure carefully and flag anything unusual so it's accounted for in your quote, not discovered as a surprise on install day.

Yes, the workmanship warranty is transferable to whoever buys your home next, which is worth mentioning to your realtor if you're selling. There's no extra paperwork or fee to transfer it. Buyers and their inspectors often ask directly about window and door warranties during a sale, so having documentation on hand showing the work is still covered can be a genuine selling point rather than just a nice-to-have.